Privacy Policy — Foodaw

This Privacy Policy explains how M/s Joseph Enterprise, operating under the brand Foodaw ("we", "us", "our"), collects, uses, protects, and shares information of users ("you", "customer", "delivery partner", "vendor") when accessing or using our Foodaw mobile application, website, and related services (the "Platform"). By using Foodaw, you agree to the terms of this Privacy Policy.

1️⃣Company Details

Business Name: M/s Joseph Enterprise
Brand Name: Foodaw
Registered Address: Rengkai, Churachandpur – 795004, Manipur, India
Customer Care Email: foodwifichurachandpur@gmail.com
Phone: +91 85868 64258

2️⃣Information We Collect

We collect the following types of data:

✅ A. Personal Information

• Full name
• Phone number
• Delivery address
• Email address
• Gender (optional)

✅ B. Order & Transaction Data

• Items ordered
• Payment method & related details (UPI/Wallet/Card)
  Note: We do not store card details; payment is processed by secure third‑party providers.

✅ C. Device & App Usage Data

• IP address
• Device type & operating system
• App version & user preferences
• Location data (for order delivery and rider navigation)

✅ D. Delivery Partner Data

• Driving license
• Vehicle details
• Live location during delivery

3️⃣How We Use Your Information

We use the collected information to:

• Facilitate order placement, confirmation & delivery
• Improve product recommendations and app experience
• Enable secure payments and prevent fraud
• Provide real-time delivery updates
• Provide customer support
• Conduct analytics, performance evaluation & marketing campaigns
• Comply with legal/regulatory requirements

4️⃣Sharing of Information

We may share your information only as necessary with the following parties and for the listed purposes:

We do not sell, rent, or trade your personal information to any third party for unauthorized marketing.

5️⃣Cookies & Tracking Tools

We may use cookies, analytics tools, location services, and push notifications to personalize your experience and improve our services. You may disable cookies from browser settings, but some features may not function properly.

6️⃣Data Security Measures

We implement reasonable measures to protect your data, including:

• Encryption for sensitive data
• Access restrictions to authorized personnel only
• Secure server infrastructure

However, no digital platform is 100% secure. Users are advised to protect login details and OTPs.

7️⃣Storage & Retention

We store data only as long as necessary for service continuity, legal compliance, fraud prevention and dispute resolution. User accounts can request deletion of data as outlined below.

8️⃣User Rights

Users have the right to:

• Access and review personal data
• Update or correct inaccurate information
• Request deletion of personal data
• Withdraw consent for marketing communications
• Request clarification on data usage

Requests can be made via email or customer support: 📩foodwifichurachandpur@gmail.com. Requests will be processed within a reasonable timeframe as per law.

9️⃣Children’s Privacy

Foodaw is not intended for users below 18 years. We do not knowingly collect information from minors. If such collection is discovered, data will be deleted immediately.

🔟Third-Party Links

Foodaw may contain links or APIs of third-party services. We are not responsible for their content, privacy practices, or data policies. Users are encouraged to read their privacy policies separately.

1️⃣1️⃣Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on the Platform, and continued use signifies acceptance of the updated policy.

1️⃣2️⃣Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in Churachandpur, Manipur.